Customer Success Executive (EdTech)

Location: Brisbane, Queensland, Australia

Company

hirify.global creates technology that helps people understand and be understood, with a focus on building a more neuroinclusive world.

What you will do

• Manage relationships with an assigned portfolio of K–12, Catholic education, TAFE, and university customers.
• Support onboarding and implementation, coordinate with customer IT teams, and deliver product training.
• Plan customer engagement activities, including scheduled touchpoints, success reviews, communications, and Quarterly Business Reviews.
• Monitor customer health, adoption, and usage through business intelligence platforms such as Tableau.
• Support retention and renewals, identify cross-sell and upsell opportunities, and collaborate with Sales and Finance.
• Deliver webinars, demonstrations, training, enablement materials, and customer-facing content, including customer meetings, conferences, and events with travel of up to 20%.

Requirements

• At least 1 year of experience in a customer-facing educational technology role, such as customer success, account management, or sales.
• Experience supporting customer onboarding and delivering customer or product training.
• Experience analysing customer data, identifying trends, and building effective customer relationships.
• Ability to manage customer activities, maintain accurate records, work independently, and take initiative.
• Clear and effective communication through meetings, customer-facing content, webinars, training, and events.

Nice to have

• Experience in a customer-facing SaaS or subscription-based education role.
• Experience using CRM systems and customer success or engagement tools.
• Experience with Google Workspace, Microsoft 365, Calendly, or Outreach.

Culture & Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules and flexible time off plans.
• Comprehensive health and wellness benefits.
• Career development programs and growth opportunities.
• Collaborative, innovative culture with an emphasis on curiosity, courage, and commitment.