Senior Customer Success Architect (AI Security)

Location: Australia — Remote

Company

hirify.global is building an AI Security and Governance Platform for visibility and protection across the AI lifecycle, including development, production, and autonomous agents.

What you will do

• Own post-sales relationships for a focused portfolio of enterprise customers across technical, security, and executive stakeholders.
• Build deployment roadmaps and success plans with defined phases, owners, target dates, and measurable outcomes.
• Lead quarterly business reviews, demonstrate customer value, and align on adoption and expansion plans.
• Advise customers on AI security programs, governance, architectures, risks, and practical implementation plans.
• Scope deployments, review integrations, investigate issues through API documentation and logs, and prepare technical escalations for R&D.
• Coordinate Customer Engineering, Product, Research, Engineering, Security, and Support resources to resolve blockers and incorporate customer feedback.

Requirements

• 5+ years of experience in customer-facing cybersecurity roles, including hands-on Solutions Engineering or Solutions Architecture.
• Experience owning enterprise customer strategy, deployment planning, success plans, executive reviews, and ongoing adoption.
• Strong technical ability to scope deployments, assess integration requirements, read API documentation and logs, and communicate specific findings to R&D.
• Strong cybersecurity expertise and understanding of generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.
• Ability to work with CISOs, AI governance teams, architecture stakeholders, and technical teams across strategy, GRC, risk, and implementation discussions.
• Experience in an early-stage cybersecurity company and the ability to operate independently with evolving documentation and products.

Nice to have

• Experience with AI security, AI governance, or securing generative AI applications and autonomous agents.
• Familiarity with NIST AI RMF, ISO/IEC 42001, OWASP guidance, MITRE ATLAS, and emerging AI regulation.
• Experience across both pre-sales technical and post-sales customer-facing roles.

Culture & Benefits

• Full-time remote work from Australia.
• Early-stage environment with a rapidly evolving AI security product.
• Direct collaboration across Customer Engineering, Product, Research, Engineering, Security, and Support.