Customer Care Manager (Manufacturing)

Location: Carol Stream, Illinois, United States; onsite role

Salary: $95,000–$110,000 annually, plus potential performance-based incentives.

Company

hirify.global develops mechanical pipe joining solutions, advanced technologies, and engineering services for construction and industrial applications, with more than 6,000 employees across 50+ locations.

What you will do

• Lead, coach, hire, onboard, and develop Customer Care Representatives and Order Entry Specialists.
• Oversee daily order processing in Epicor and web-based applications, ensuring accuracy, timeliness, and service-standard compliance.
• Handle escalated customer inquiries, pricing issues, stock and sourcing problems, and complex cross-functional cases.
• Track response time, order accuracy, customer satisfaction, and other service-level metrics; implement improvement plans.
• Coordinate with outside sales, supply chain, distribution partners, and internal departments to resolve customer and sourcing issues.
• Manage schedules and staffing coverage, improve workflows, and report team performance and operational challenges to leadership.

Requirements

• 5–7+ years of experience in customer relations or order entry, including 1–2 years in a supervisory or team lead role.
• Demonstrated ability to lead, coach, and develop teams in a fast-paced, high-volume environment.
• Strong verbal and written communication, customer relationship management, conflict resolution, decision-making, and problem-solving skills.
• Ability to prioritize and multitask while driving results with minimal oversight.
• Must be currently authorized to work full-time in the United States without employer-sponsored immigration support now or in the future.
• Immigration sponsorship is not available for this position.

Nice to have

• Familiarity with Epicor or other ERP systems and Microsoft Office applications.
• University degree or college diploma.

Culture & Benefits

• Performance-based incentives and career development programs with internal promotion pathways.
• Tuition reimbursement and continuous learning opportunities.
• Health, dental, and vision coverage, retirement savings with company match, life insurance, and disability coverage.
• Paid time off, holidays, flexible work arrangements where applicable, employee assistance programs, and wellness resources.
• Inclusive, team-oriented culture focused on sustainable construction and continuous improvement.