Office Assistant I (Customer Service)

Location: Columbus, Ohio, United States; onsite customer service and administrative position.

Company

hirify.global manufactures surface products and provides a structured environment focused on innovation, development, and employee support.

What you will do

• Serve as the primary contact for assigned customer accounts and follow requests through resolution.
• Enter and review customer orders, identify discrepancies, and maintain accurate records.
• Respond to phone and email inquiries about order status, back orders, reorders, delivery issues, and late shipments.
• Coordinate with manufacturing, logistics, and internal teams on production updates and expedited orders.
• Monitor open orders, prioritize competing requests, and complete assigned administrative duties accurately and on time.

Requirements

• High school diploma or GED.
• At least 1 year of relevant experience; 15 semester hours of related college coursework may substitute.
• Strong verbal and written communication skills with a professional customer-service approach.
• Ability to manage multiple accounts, deadlines, competing priorities, and high request volumes.
• Ability to use or learn WSM, EDI, Smartsheet, Microsoft Office, and other business applications.
• Ability to sit, stand, walk, stoop, climb, and lift light materials or equipment weighing 10–20 pounds.

Culture & Benefits

• Medical, dental, vision, life, disability, FSA, dependent care, and legal benefits.
• Paid vacation and holidays during the first year.
• Tuition reimbursement for employees and dependents.
• Training, coaching, mentorship, development programs, and internal mobility opportunities.
• Gym discounts, wellness clinics, and a work-life balance focus.