Senior Customer Service Representative (Manufacturing)

Location: Landisville, Pennsylvania, United States; onsite customer service role with flexible hours or overtime as needed.

Salary: $54,000–$81,000 per year, plus an annual performance-based bonus.

Company

hirify.global is a Fortune 500 manufacturer of corrugated packaging and paper products serving customers across more than 100 locations in the United States.

What you will do

• Receive, process, monitor, and track customer orders through production scheduling and delivery.
• Coordinate with sales, design, production, shipping, and other internal departments to ensure complete orders, accurate invoicing, and on-time delivery.
• Respond to customer requests regarding product specifications, availability, pricing, freight rates, quotations, samples, and delivery dates.
• Resolve customer complaints, billing issues, order changes, and requests for billing adjustments, escalating complex matters when needed.
• Manage on-hand inventory, reconcile physical inventory with customer orders and forecasts, and support just-in-time schedules.
• Handle larger and more complex customer accounts and provide support to other representatives or the Customer Service Manager.

Requirements

• High school diploma or equivalent.
• Five years of customer service experience, including customer orders, order-entry systems, and business relationship management.
• Strong working knowledge of Microsoft Word, Excel, Outlook, and computer systems.
• Strong analytical, organizational, communication, active listening, and problem-solving skills.
• Ability to manage detailed work, multiple documents, deadlines, customer requests, and priorities in a fast-paced environment.
• Ability to work flexible hours or overtime as needed.

Nice to have

• Associate degree or college accounting coursework.
• Two years of experience in manufacturing, containerboard, or corrugated packaging.
• Experience with automated order-entry systems and team-based work environments.

Culture & Benefits

• Three weeks of paid vacation per calendar year, prorated during the first year.
• Paid holidays.
• Medical, dental, and vision coverage available within the first 30 days for employees and dependents.
• Life, accidental death and dismemberment, and disability coverage provided upon enrollment eligibility.
• Automatic enrollment in a 401(k) plan with pre-tax and Roth contributions and employer matching.