Head of Operations (SaaS)

Location: Remote for candidates in Latin America or the United States; preference for candidates near Los Angeles, New York, or Buenos Aires. US Eastern hours required.

Company

hirify.global is a bootstrapped, profitable communication, automation, and AI agent platform that helps businesses manage calls, texts, and email in one shared inbox.

What you will do

• Own billing, collections, payments, quote-to-cash workflows, sales operations, commissions, and account changes across Stripe and HubSpot.
• Manage customer and partner contracts, vendor renewals, SaaS usage, seat counts, and costs.
• Run partner administration, including revenue-share calculations, payments, records, pipeline, and co-marketing logistics.
• Own recruiting and people operations, including sourcing, scheduling, offers, Deel, onboarding, offboarding, PTO, expenses, and review cadence.
• Document operational processes, improve access controls and offboarding security, prepare enterprise security materials, and support SOC 2 readiness.
• Hire and manage an Operations Associate while developing the operating cadence, partner strategy, pricing models, and industry research over time.

Requirements

• Experience building an operations function from scratch, including billing, collections, contracts, and business systems.
• Experience managing people and creating processes that others can run independently.
• Experience handling important matters with partners, vendors, or customers.
• Willingness to work hands-on for the first six months and own execution directly.
• Strong organization, clear writing, direct communication, and experience working in a SaaS company.
• Fluent written and spoken English and availability during US Eastern hours required.

Nice to have

• Experience with staffing, HR technology, or SaaS products serving operators.

Culture & Benefits

• Bootstrapped and profitable company where revenue and measurable results guide priorities.
• Hands-on environment with shared ownership and no task considered beneath anyone.
• AI is used to move quickly, with an emphasis on verifying facts and owning outcomes.
• Role scope expands as the operational layer becomes more independent.

Hiring process

• Application review by the CEO followed by a 45-minute call.
• Take-home exercise involving process analysis, improvement, documentation, and handoff, presented in a 45-minute call.
• 30-minute call with the CTO followed by references, including a former direct report.