General Manager, APAC (SaaS)

Location: Sydney, Australia; hybrid-friendly

Company

hirify.global provides reservation software and operational tools for tours, activities, attractions, and other experience businesses, serving more than 20,000 clients across 90+ countries.

What you will do

• Lead the APAC Commercial organization across Sales, Account Management, and Client Onboarding, representing approximately 70 FTE.
• Own regional commercial performance, including revenue, new business, sales growth, retention, expansion, NRR, and upsell targets.
• Set and execute commercial strategy across markets, segments, and client types using revenue, pipeline, client health, and operational data.
• Improve the end-to-end client lifecycle, including onboarding, activation, time-to-value, renewal, and account growth.
• Represent APAC to global leadership and serve as the senior regional leader for local teams and cross-functional stakeholders.
• Partner with Product, Support, Operations, Finance, People, Marketing, Sales Operations, and Commercial Enablement on regional planning and transformation.

Requirements

• Significant senior commercial leadership experience in SaaS, technology, marketplaces, or another high-growth and operationally complex environment.
• Proven experience leading commercial organizations across functions such as Sales, Account Management, Customer Success, Onboarding, Implementation, or Commercial Operations.
• Direct Sales leadership experience with ownership of new business targets, pipeline performance, productivity, and sales leadership development.
• Experience owning or materially influencing regional revenue, sales growth, retention, expansion, NRR, upsell, and broader commercial outcomes.
• Experience leading leaders and sizeable local or regional organizations across multiple markets.
• Strong strategic, analytical, communication, cross-functional leadership, and change-management skills; a Master’s degree or equivalent experience.

Nice to have

• Experience in SMB or mid-market SaaS environments.
• Background in marketplace, travel, hospitality, or similarly distributed client environments.

Culture & Benefits

• Hybrid-friendly work environment with work-from-home assistance.
• 25 days of annual leave and a global leave benefit.
• 22 weeks of paid parental leave, two weeks of paid grandparent leave, extended care and bereavement leave, and life insurance.
• Educational opportunities, wellness benefits including Headspace and wellness webinars, and team-building events.
• Inclusive, collaborative workplace focused on client impact, learning, integrity, ownership, and wellbeing.