Field Service Technician I (Hartford, CT)

Location: Must reside in Central Connecticut, United States. The role is listed as remote but requires in-person service at customer and potential customer sites, including hospitals and clinics, with travel to customer locations.

Pay range: $30.46–$38.00/hour.

Company

hirify.global Medical develops, manufactures, and markets medical products and services, including infusion therapy, pain management, nutrition, pharmacy compounding, wound care, ostomy care, and dialysis solutions.

What you will do

• Repair, sharpen, inspect, test, and maintain surgical instruments with guidance from senior technicians.
• Troubleshoot instrument issues and determine appropriate repair solutions.
• Perform on-site service at healthcare customer locations and complete repairs accurately and on schedule.
• Build customer relationships, provide service recommendations, and support Sales teams in the territory.
• Complete work orders, service documentation, customer reports, and records.
• Follow ISO, FDA, quality, safety, and healthcare customer access requirements.

Requirements

• High school diploma or equivalent.
• Experience repairing, machining, or handling delicate metal instruments.
• Mechanical aptitude, attention to detail, and strong troubleshooting and problem-solving skills.
• Strong communication and customer service skills, with basic computer and math skills.
• Ability to work independently, travel to customer locations, and work overtime or adjusted schedules when needed.
• Must reside in Central Connecticut and meet applicable healthcare customer credentialing, screening, immunization, and vaccination requirements.

Nice to have

• Technical, vocational, or associate degree.
• Experience in medical devices, healthcare, sterile processing, manufacturing, or mechanical repair.
• Familiarity with surgical instrumentation and Sterile Processing Department operations.

Culture & Benefits

• Healthcare benefits.
• 401(k) plan.
• Tuition reimbursement.
• Work focused on improving healthcare products, patient safety, and environmental safety.
• Compliance with workplace accommodation and equal opportunity requirements.