Director of Customer Success, Federal (Cybersecurity)

Location: US remote; travel required 25–50% annually.

Compensation: $280,000–$310,000 annually.

Company

Cyera develops data security and AI trust infrastructure that helps enterprises discover, protect, and securely use data.

What you will do

• Lead and coach a small federal Customer Success team while directly supporting customers.
• Serve as a senior escalation point, trusted advisor, and primary technical expert on the Cyera Platform.
• Drive onboarding, training, adoption, retention, expansion, and customer return on investment.
• Design customized use cases and joint success plans based on customer goals and challenges.
• Troubleshoot technical issues, monitor customer health and usage indicators, and conduct Quarterly Business Reviews.
• Collect customer feedback, influence product development, mentor team members, and share best practices.

Requirements

• Associate degree or equivalent experience required; a Bachelor’s degree in Computer Science or a similar field is a plus.
• Experience in a technical customer-facing role at a software company, including ownership of onboarding, renewals, expansions, and strategic customer relationships.
• Proficiency in SQL, scripting languages such as Python, cloud environments, APIs, and web services.
• At least 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, networking, compute assets, IAM, and permissions.
• Expertise in one or more of DLP, data privacy and protection, DSPM/CSPM, SIEM, or vulnerability management.
• Strong project management, communication, executive meeting, technical workshop, troubleshooting, and mentoring skills.

Culture & Benefits

• Remote work with office setup reimbursement.
• Unlimited paid time off, paid holidays, and sick time.
• Health, vision, dental, life, and short- and long-term disability insurance.
• Fast-paced, ambiguous, deadline-oriented startup environment.