People Manager Advisor

Location: Birmingham Snowhill and Bristol Assembly, United Kingdom

Salary: £34,299 per year; fixed-term contract until 31 March 2027.

Company

hirify.global is a UK communications group behind BT, EE, Openreach and Plusnet, providing connectivity and communications services to consumers, businesses and public-sector organisations.

What you will do

• Answer manager calls and provide guidance on HR policies and procedures.
• Advise on informal and early-stage formal matters involving performance, conduct, absence, flexible working and occupational health.
• Guide managers through the steps for raising formal employee-relations cases.
• Triage ServiceNow cases, assess priority and complexity, and assign or transfer cases appropriately.
• Work with the People Relations Team to ensure effective case handovers and a seamless HR service.
• Identify efficiency and service-improvement opportunities while supporting service-level objectives.

Requirements

• Knowledge of employee-relations processes, including sickness absence, performance management, grievances and misconduct.
• Good knowledge of UK employment legislation and people processes.
• Ability to handle confidential HR documents, systems and information appropriately.
• Experience working with varied stakeholders and using or learning HR systems.
• Ability to work at the Birmingham Snowhill and Bristol Assembly locations.

Nice to have

• Level 3 CIPD qualification or progress toward it.

Culture & Benefits

• Online private GP access 24/7 for employees and immediate family.
• Up to two weeks of paid carers leave.
• Enhanced maternity, paternity and adoption leave.
• Discounts on EE and BT products.
• Pension contributions of 5% from the employee and 10% from hirify.global.
• Holiday purchase scheme, with optional healthcare, dental and gym benefits.