Manager, Health Concierge - Outbound (Healthcare)

Location: Vancouver, British Columbia, Canada; this role is based at the Vancouver headquarters.

Base salary: $75,000–$100,000 per year in local currency, with OTE up to $150,000 depending on experience and geographic location, plus eligibility for commission-based incentive compensation.

Company

hirify.global develops proactive healthcare services using whole-body MRI scanning, integrated hardware and software, and increasingly AI to support patient-centered care.

What you will do

• Lead, coach, and motivate a team of Inside Sales Representatives supporting outbound patient engagement.
• Set goals, provide feedback, conduct performance reviews, and provide hands-on support through call shadowing and frontline assistance.
• Track lead conversion, pipeline management, patient engagement, service levels, and other sales metrics.
• Review calls and scorecards to identify coaching needs, patient friction, trends, and process improvements.
• Prepare sales reports and communicate performance updates, risks, recommendations, and market insights to Sales leadership.
• Maintain service-level agreements across outbound calls, chats, emails, and related work while supporting a patient-first sales experience.

Requirements

• 5–8 years of experience in a similar sales leadership role with a record of meeting or exceeding sales targets.
• Previous people management experience, including empathetic coaching, accountability, prioritization, and resource management.
• Experience working in a startup or similarly fast-changing growth-stage company.
• Experience using call recordings and scorecards to coach performance and evaluate quality.
• Strong analytical, problem-solving, documentation, technical, and communication skills.
• Must be legally authorized to work in Canada at the time of hire and must not require current or future employer sponsorship.

Nice to have

• Experience with CRM software, conversation-intelligence tools, and other sales technologies.
• Experience in healthcare or a patient-focused service environment.

Culture & Benefits

• Mission-driven work focused on proactive healthcare and improving patient lives.
• Free whole-body scans for team members.
• Flexible vacation policy and encouragement to take time away.
• Comprehensive health, dental, vision, and mental health benefits.
• Eligible Canadian employees can access RRSP and TFSA savings plans without company matching contributions.
• Weekly opportunities for team connection, sharing, and socializing, with growth opportunities across the organization.