Commercial Aftermarket Development Manager (Industrial Equipment)

Location: Summerville, SC, United States

Company

KION North America develops and manages material-handling and industrial equipment solutions, including aftermarket parts operations.

What you will do

• Develop and execute annual growth strategies, business plans, performance targets, and strategic roadmaps for the North American aftermarket parts business.
• Build commercial programs, identify growth opportunities, and improve revenue, market share, margins, and customer experience.
• Develop pricing architecture, governance processes, approval frameworks, and profitability initiatives with Finance.
• Manage parts portfolio optimization, category management, kits, accessories, alternative parts, and readiness for new product introductions.
• Lead dealer engagement, training, communications, supplier partnerships, and cross-functional business programs.
• Define requirements for SAP, dealer portals, reporting tools, and master data while improving dashboards, data quality, and operating processes.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 8+ years of experience in industrial equipment, material handling, automotive aftermarket, heavy equipment, manufacturing, or related B2B industries.
• Experience managing parts, aftermarket, category management, product management, pricing, or commercial growth initiatives.
• Demonstrated success leading cross-functional business programs and influencing stakeholders across functions and organizational levels.
• Strong financial, analytical, and business planning capabilities.
• Proficiency with ERP systems, business analytics, and commercial reporting tools.

Nice to have

• Experience supporting dealer or distributor networks.
• Experience with SAP and aftermarket ordering platforms.
• Product portfolio, category management, or product lifecycle management experience.
• Experience leading supplier partnerships and commercial negotiations.
• People leadership or matrix leadership experience, especially in material handling, forklift, construction, agricultural, automotive, or heavy equipment industries.

Culture & Benefits

• Cross-functional collaboration with Sales, Product Management, Supply Chain, Finance, Customer Service, IT, dealer partners, and global teams.
• Opportunity to influence strategic decisions across multiple functions and leadership teams.
• Focus on continuous improvement, operational effectiveness, and scalable business processes.