SVP of Client Success (Healthcare Technology)

Location: Remote, but must be US based; approximately 30% travel is required for executive meetings and customer interactions.

Company

hirify.global develops healthcare technology and services that help employers, brokers, payers, and providers reduce costs, improve quality, and enhance the healthcare experience.

What you will do

• Lead the strategy and performance of the existing client portfolio, including retention, renewals, relationship health, value realization, and growth.
• Identify client risks, protect revenue, drive upsell and cross-sell opportunities, and improve renewal outcomes.
• Lead Client Success and Strategic Account Management teams across the full client lifecycle, from onboarding through renewal, expansion, and advocacy.
• Build executive relationships with strategic clients and participate in critical renewals, business reviews, expansion discussions, and relationship interventions.
• Establish roles, workflows, escalation paths, KPIs, portfolio reviews, and operating rhythms across client-facing functions.
• Use client feedback and performance data to inform product strategy, service delivery, business priorities, and future growth.

Requirements

• 10+ years of progressive experience in Client Success, Strategic Account Management, Account Management, Client Services, commercial leadership, or a related function, including significant senior leadership experience.
• Strong understanding of the self-funded healthcare ecosystem, including employer-sponsored health plans, TPAs, brokers, consultants, healthcare cost drivers, and cost-containment solutions.
• Demonstrated success leading client-facing organizations accountable for retention, renewals, client satisfaction, relationship health, and revenue growth.
• Experience managing large, complex client relationships with senior and executive stakeholders.
• Experience building or transforming scalable Client Success and Strategic Account Management operating models, processes, and performance measures.
• Must be US based and able to comply with company policies such as HIPAA.

Nice to have

• Bachelor’s degree in Business, Healthcare Administration, Marketing, Finance, or a related field; MBA or advanced degree preferred.
• Experience in healthcare cost containment, payment integrity, care management, navigation, or related healthcare services.
• Experience with client health scoring, retention analytics, net revenue retention, customer segmentation, or value realization frameworks.
• Experience in a private equity-backed, high-growth, or rapidly evolving healthcare organization.

Culture & Benefits

• Remote work with company-provided equipment and a quiet, distraction-free workspace.
• Flexible working environment with paid vacation, sick leave, and holidays.
• Company-sponsored medical, dental, and vision insurance, plus HSA, FSA, and DCFSA options.
• 401(k) with company match and immediate vesting.
• Paid maternity and paternity leave, employee assistance services, pet insurance, and community giveback opportunities.
• Security requirements include VPN use, secure passwords, and company-approved devices and software.