Director, Account Services

Location: Remote within the United States. Standard working hours are 8am–5pm Central Time, unless otherwise stated.

Company

hirify.global provides cloud-based employee benefits administration and communication solutions for companies, HR teams, and their employees.

What you will do

• Lead, coach, develop, hire, and onboard a team of six account managers.
• Own account management standards, client relationship health, communication cadence, escalation paths, and documentation practices.
• Manage selected high-visibility and revenue-generating accounts, resolving complex issues and supporting direct client engagement.
• Define project intake, scoping, scheduling, resourcing, delivery, capacity, and reporting processes.
• Maximize Monday.com through consistent adoption, automation, reporting, and workflow improvements.
• Identify and scale AI and emerging-tool applications that improve project management speed, quality, and consistency.

Requirements

• 10+ years of experience in project management, account management, or client services, including 2–3 years managing and developing people.
• Experience leading complex, multi-stakeholder client projects delivered on time and within budget.
• Strong knowledge of client management, process design, workflow implementation, and operational improvement.
• Hands-on experience with Monday.com or comparable workflow and project management platforms, including boards, automations, and reporting.
• Excellent written and verbal communication, organization, problem-solving, time management, and executive presence.
• Bachelor’s degree or equivalent practical experience, with proficiency in Microsoft Outlook, Word, PowerPoint, Excel, and Teams.

Nice to have

• Experience in employee benefits, HR communication, employee engagement, agency work, or consulting.
• Practical experience applying AI to project management, content workflows, or team productivity.
• Experience establishing or maturing an account management or client services function.
• Experience managing print and digital vendors, using SharePoint, or working with benefits administration technology.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Health, dental, and vision benefits.
• Employer-sponsored retirement savings plans and performance-based incentives for most roles.
• Professional development, training, wellbeing, mental health, and financial planning resources.
• Collaborative, inclusive environment focused on accountability, creativity, client success, and continuous improvement.