Patient Advocate Specialist (Hybrid, Bilingual Spanish)

Location: Hybrid role based at Intermountain Health, Saint Joseph Hospital in Denver, Colorado; on-site 2–3 days per week with remaining work completed from a home office.

Salary: From USD 57,784 yearly, plus an incentive bonus tied to enrollment performance.

Company

hirify.global helps medically underserved and Medicaid-eligible patients secure employer-sponsored coverage through its Premium Assistance Enrollment service.

What you will do

• Identify eligible patients and families through hospital referrals and daily census reviews.
• Explain the HIPP program compassionately, address questions and hesitation, and collect required authorizations and documentation.
• Manage patient cases from first contact through enrollment, resolving missing paperwork, employer responses, and eligibility issues.
• Explain coordination between employer coverage and Medicaid, verify ongoing eligibility, and help resolve insurance issues.
• Maintain referrals and patient records in the CRM, securely transmit documentation, and document interactions according to HIPAA requirements.
• Represent PFA at the hospital and build working relationships with case managers, social workers, financial counselors, state agencies, and community partners.

Requirements

• High school diploma or GED.
• Full bilingual proficiency in Spanish is required.
• At least 2 years of patient-facing or customer-facing experience with activity or outcome metrics.
• Ability to work independently on-site with limited daily supervision.
• Working proficiency with a CRM or case management system, plus iPad and iPhone.
• Ability to pass hospital credentialing, required vaccinations, and drug/alcohol screening.

Nice to have

• 3–5 years of patient-facing experience in a hospital or health system.
• Knowledge of Medicaid, Medicare eligibility, employer-sponsored coverage, and coordination of benefits.
• HIPP, premium assistance, eligibility, enrollment, patient access, financial counseling, or member services experience.
• Associate’s or bachelor’s degree in social work, healthcare administration, public health, or a related field.
• Training in motivational interviewing, trauma-informed care, medical billing and coding, or experience interpreting EOBs and medical bills.

Culture & Benefits

• Mission-driven work supporting patients and families with access to healthcare coverage.
• Empathy, teamwork, respect, and work-life balance are emphasized.
• Employer-subsidized medical coverage with supplemental cost-offset support, plus dental and vision coverage.
• Company-paid life and disability insurance effective from day one.
• 401(k) program with up to a $2,000 annual company match, flexible spending accounts, an Employee Assistance Program, and a wellness benefit.

Hiring process

• Weekly and monthly activity, enrollment, conversion, documentation, and eligibility-maintenance targets are reviewed with the manager.
• The incentive bonus plan and performance targets are explained during the interview process.