IT Support Engineer, Corporate (AI)

Location: Austin, TX, United States; hybrid role with in-person support required at the Austin office and occasional travel within the US

Company

hirify.global is a digital health company using AI-powered technology, diagnostics, virtual care, and patient engagement to deliver personalized health insights.

What you will do

• Administer Google Workspace, Zoom, Slack, and other SaaS tools, including user provisioning and access management.
• Provide in-person hardware, software, connectivity, and executive IT support at the Austin office.
• Configure and maintain employee laptops, primarily macOS devices, using Jamf or similar MDM platforms.
• Maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
• Manage onboarding, offboarding, equipment provisioning, account setup, and employee orientation.
• Automate support processes and collaborate with IT and Security on documentation, operational improvements, and compliance.

Requirements

• 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
• Strong macOS and Apple hardware troubleshooting skills, including wired and wireless networking.
• Experience with Google Workspace, Zoom, cloud collaboration tools, AV equipment, and Zoom Room configurations.
• Familiarity with Jamf or other Apple device management tools.
• Strong customer service, communication, organization, prioritization, and independent working skills.
• Ability to work in a security-conscious, HIPAA-, SOC 2-, and HITRUST-regulated environment.

Nice to have

• Experience with Okta, Auth0, AWS, Jira, or Confluence.
• Scripting or automation experience with Bash, Python, or AppleScript.
• Exposure to endpoint detection, compliance tooling, and IT auditing practices.

Culture & Benefits

• Mission-driven digital health company with a fast-moving startup environment and enterprise-level backing.
• People-first IT culture with a strong security mindset.
• Open vacation policy for salaried employees.
• Employee discounts, paid parental leave, comprehensive health benefits, and 401(k).