Workplace Technology Specialist (IT)

Location: San Francisco, California, United States; support is provided both on-site and remotely.

Company

hirify.global operates an IT environment supporting employees, workplace systems, SaaS applications, and business operations.

What you will do

• Provide tier 1 service desk and tier 2 technical support across Windows and macOS environments.
• Manage user accounts, access, authentication, MFA, and SSO through Okta and Microsoft Entra ID.
• Administer SaaS applications, Google Workspace, Microsoft Office 365, licenses, permissions, and user provisioning.
• Own employee onboarding and offboarding, including device preparation, account setup, access provisioning, and secure deprovisioning.
• Troubleshoot laptops, peripherals, conference room equipment, mobile devices, hardware, software, network, and connectivity issues.
• Track helpdesk tickets, meet SLAs, collaborate on security and compliance, and contribute to IT automation and process improvements.

Requirements

• 4+ years of experience in IT helpdesk, desktop support, or IT operations.
• Hands-on corporate support experience with Windows and macOS endpoints.
• Strong knowledge of Okta, including SSO, MFA, and lifecycle management, plus Microsoft Entra ID users, groups, policies, and DNS.
• Experience administering Google Workspace and SaaS applications, including users, permissions, integrations, and licenses.
• Experience with MDM solutions such as Jamf, Intune, or Kandji, and with end-to-end onboarding and offboarding.
• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi, together with strong troubleshooting, communication, and prioritization skills.

Culture & Benefits

• Customer-first approach focused on a reliable and positive employee technology experience.
• Cross-functional collaboration with InfoSec and IT Operations.
• Work includes both on-site and remote technical support.
• Opportunity to contribute to automation, security best practices, endpoint protection, patching, and compliance initiatives.