Desktop Support Specialist

Location: Onsite at the Louisville, Colorado office, United States

Company

hirify.global develops software that helps marketers plan, invest, and execute with confidence.

What you will do

• Provide responsive technical support for hardware, software, connectivity, and employee technology issues.
• Manage employee onboarding and offboarding, including accounts, permissions, device configuration, and computer setup.
• Support core IT systems, office LAN/WiFi infrastructure, VoIP telephony, and video conferencing services.
• Maintain asset inventories, user documentation, and internal IT knowledge bases.
• Assist with system upgrades, automation projects, integrations, device compliance checks, and SOC 2 audit readiness.
• Track requests in Jira and contribute to security and process improvements.

Requirements

• 2+ years of experience in IT support, systems administration, or a related role.
• Solid understanding of macOS, Windows, and common cloud applications.
• Familiarity with identity and access management and endpoint management tools such as Okta, Google Workspace, NinjaOne, or Intune.
• Strong troubleshooting, analytical, communication, organizational, and customer service skills.
• Understanding of least-privilege access and modern authentication concepts.
• Must be authorized to work full-time in the United States and be willing to work onsite in Louisville, Colorado.

Culture & Benefits

• Hands-on, in-office role with daily collaboration and employee-facing support.
• Opportunity to work with senior IT team members on upgrades, automation, and integrations.
• Fast-moving environment with opportunities to learn and improve internal processes.
• Equal opportunity employment.