AV Operations Specialist (AI/Robotics)

Location: San Jose, California; 5 days a week in the office

Company

hirify.global develops general-purpose autonomous humanoid robots with human-level intelligence for residential and commercial markets.

What you will do

• Manage conference rooms and presentation spaces in a Zoom environment, including break/fix support, user support, and training.
• Document, track, and resolve customer problems through ticketing systems, chat, and email.
• Support Tier 1 IT help desk operations from issue reporting through close-out.
• Assist with onboarding, offboarding, device imaging, inventory, and logistics.
• Manage Google Workspace and Okta accounts, groups, and access with the IT team.
• Help build and document company-wide IT standards and policies, and provide backup AV support.

Requirements

• 2–3 years of experience in IT or AV support, operations, or installation.
• Corporate AV/VC systems experience and hands-on knowledge of Fleet or Google Device Policy MDM systems.
• Proficiency with Windows, macOS, and Linux.
• Experience managing Google Workspace and Okta.
• Knowledge of office networks, including Wi-Fi, DHCP, and VLANs.
• California driver's license, strong customer service, problem-solving, and teamwork skills.

Nice to have

• Experience with Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM, ServiceNow, or Zendesk.
• Experience with Logitech and Neat hardware and management tools.
• Basic scripting or automation for device configuration.
• AVIXA CTS, Dante, QSC, Extron, or Crestron certifications.
• Experience in a globally distributed, fast-paced enterprise environment.