Technical Support Analyst (Tier II)

Location: Onsite in Washington, DC; flexible shifts are scheduled from 6am–2pm ET or 2pm–10pm ET. The role includes walking between nearby Department of State buildings and other physical deskside and equipment-support duties.

Company

hirify.global builds and delivers federal technology with a product-oriented approach focused on speed, ownership, and execution.

What you will do

• Install, configure, maintain, and patch operating systems, applications, and enterprise IT systems.
• Monitor system performance and troubleshoot hardware, software, connectivity, and network issues.
• Implement security controls, conduct audits, and apply vulnerability mitigation updates.
• Provide help desk, deskside, and VIP technical support to end users in a mission-critical environment.
• Manage user accounts, access controls, backup systems, and disaster recovery processes.
• Document configurations and procedures, produce performance and security reports, and automate repetitive administration tasks.

Requirements

• Active Top Secret clearance with SCI eligibility.
• Security+ certification and at least 3 years of experience in IT support, system administration, or a related role.
• Experience with operating systems, applications, hardware, software, networking, patching, and vulnerability mitigation.
• Experience with backup and disaster recovery processes; understanding of virtualization technologies such as VMware or Hyper-V.
• Strong troubleshooting, problem-solving, communication, customer support, and collaboration skills.
• Ability to work flexible shifts and perform the physical requirements of onsite support, including lifting IT equipment up to 30 pounds.

Nice to have

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Advanced Windows and/or Linux system administration experience.
• Experience with automation tools or scripting.
• Experience supporting classified or high-security environments.

Culture & Benefits

• Family-focused culture and a dynamic, productive work environment.
• Medical insurance, including HSA-eligible plans, plus employer-paid dental and vision options.
• Employer-sponsored short-term disability, long-term disability, and life insurance.
• 5% 401(k) company match, paid holidays, PTO, and paid parental leave.
• Professional development, career growth opportunities, and company events.