Tusker Maintenance Controller - Watford (Automotive)

Location: Hybrid role based in Watford, United Kingdom, with at least two days per week or 40% of working time in the Watford office. Training requires five days per week in the office until fully competent.

Salary: £36,224–£38,130 per year.

Company

Tusker is a car leasing company within hirify.global, providing maintained and insured company cars and salary sacrifice car benefit schemes, including lower-emission vehicles.

What you will do

• Coordinate vehicle repairers and suppliers to support a cost-effective maintenance process.
• Act as the first point of resolution for breakdowns, service, maintenance and repair, tyre replacement, and downtime cases.
• Manage, approve, and audit service, maintenance, repair, and tyre requests in line with the Tusker Maintenance Policy.
• Monitor calls, worksheets, downtime cases, tyre approvals, and related team activity against required timescales.
• Ensure transactions are approved at the lowest possible cost while maintaining a positive customer experience.

Requirements

• Extensive knowledge of car and light commercial vehicle repair and maintenance, including combustion-engine and electric vehicles.
• Experience in a manufacturer-franchised dealership across workshop and service desk environments.
• Experience in cost approval and audit within a leasing company or similar organisation.
• Strong customer service, telephone negotiation, and persuasion skills.
• Excellent communication skills with a confident and polite telephone manner.
• Ability to work from the Watford office at least two days per week, with full-time office attendance during training.

Culture & Benefits

• Inclusive workplace focused on belonging, diversity, and support for under-represented groups.
• Pension contribution of up to 15%.
• Annual performance-related bonus and share schemes, including free shares.
• 24 days of holiday plus bank holidays, generous parental leave, and wellbeing initiatives.
• Flexible benefits, including discounted shopping and lifestyle options.