Fleet Service Advisor

Location: On-site five days per week at the Bolton office, BL6 4SA, United Kingdom. Shift pattern: 4 days on and 4 days off, with 12-hour shifts from 6 a.m.–6 p.m., 9 a.m.–9 p.m., or 12 p.m.–12 a.m.

Company

hirify.global develops comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Answer inbound calls to the Customer Service Centre while meeting KPI targets.
• Prioritize workflows to meet productivity, quality, customer, and SLA requirements.
• Coordinate suppliers, internal teams, broken-down vehicles, replacement vehicles, warranty items, and job allocation.
• Make timely frontline decisions on vehicle placement while maintaining cost controls.
• Track repair and supplier progress, chase overdue jobs, and keep vehicle downtime within KPI targets.
• Record calls and job updates accurately in the system and keep customers informed about repair status.

Requirements

• Demonstrated experience providing high levels of customer satisfaction.
• Excellent verbal and written communication skills.
• Strong computer literacy; knowledge of Kerridge or R2C is preferred.
• Ability to work independently and as part of a team.
• Attention to detail, flexibility, motivation, and a strong work ethic.
• Ability to proactively provide solutions and resolve internal and external customer queries.

Culture & Benefits

• Full-time, permanent employment.
• Competitive compensation and comprehensive benefits.
• Work within a sustainability-focused climate solutions organization.
• Equal opportunity employment.