Content Writer

Location: Fully remote

Company

hirify.global is a technology company building large-scale entertainment products for a global audience, with platforms serving millions of users worldwide.

What you will do

• Own and maintain knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides for Support and Moderation.
• Write clear content for support agents, moderators, internal teams, and customers.
• Turn complex processes and rules into accessible documentation.
• Review and organise content by removing outdated, duplicate, unclear, or missing information.
• Gather stakeholder requirements and improve content based on feedback, quality checks, and business changes.
• Build and continuously improve content creation and maintenance processes.

Requirements

• English writing skills at C1+ level.
• Experience in content writing, copywriting, knowledge management, content design, or a similar field.
• Experience with Confluence or similar knowledge-base and documentation tools.
• Experience using AI tools for writing, rewriting, summarising, structuring information, and content quality checks.
• Ability to manage large volumes of content, maintain terminology and structure, and adapt writing for different audiences.
• Strong organisational skills, attention to detail, and ability to work remotely with ownership and self-organisation.

Nice to have

• Experience with Zendesk, Slack, chatbot tools, macro tools, or support platforms.
• Experience in Support, Moderation, Customer Operations, or a similar area.
• Experience with Jira, Asana, Monday, Notion, or other task and request management tools.

Culture & Benefits

• Full remote work with a high level of ownership, transparency, and self-organisation.
• Competitive compensation through a service contract.
• Performance reviews twice a year with bonus opportunities and salary adjustments.
• Annual allowance for home office improvements, sports activities, and equipment upgrades.
• Paid language courses, learning platforms, and mindfulness support including 50% coverage for psychological support.
• Career growth, opportunities to influence technical decisions, and a peer reward programme.

Hiring process

• Test task.
• HR interview.
• Final interview with the hiring team.