Senior Solutions Engineer (Telecom)

Location: Remote, based in the United Kingdom, Ireland, or Spain; approximately 35% travel is expected for customer meetings, team gatherings, and off-sites.

Company

A remote-first communications technology company providing APIs and solutions that help businesses create personalized customer experiences.

What you will do

• Partner with Account Executives on opportunity qualification, demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
• Lead technical discovery and guide customers toward best-practice solutions using communications APIs.
• Design, build, and present interactive demonstrations of communications products to technical and nontechnical stakeholders.
• Develop trusted customer relationships by translating technical challenges into effective architectures and solutions.
• Contribute reusable demonstration materials and knowledge sharing across the presales engineering community.
• Mentor less experienced presales engineers and identify solutions to customer and organizational problems.

Requirements

• 8+ years of presales experience selling complex technical products, or 10+ years of professional experience supporting technical products with customer-facing delivery or consulting experience.
• Excellent communication, presentation, storytelling, and audience engagement skills.
• Ability to understand customer communications needs and guide stakeholders toward technical solutions.
• Software development experience or working knowledge of backend technologies such as Java, C#, Node, Python, or PHP; web development; or REST APIs.
• Experience in telecom, SIP, contact centers, or security, as well as familiarity with sales methodologies.
• Bachelor’s or master’s degree in a technical discipline, or equivalent practical experience.

Nice to have

• Familiarity with AWS, Google Cloud, Microsoft Azure, and cloud application architecture.
• Experience working with customers in the DACH region.
• Proficiency in French, Spanish, or Italian.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
• Opportunities to contribute to community initiatives through volunteering and donations.
• Approximately 35% travel to build relationships with customers and colleagues.

Hiring process

• The hiring process uses artificial intelligence to support efficiency, while final hiring decisions are made by employees.
• Formal interviews are required; interviews are not conducted exclusively through text-based messaging applications.