Senior Manager, Solutions Engineer (FSI)

Location: Remote - United States

Pay range (OTE Pay): $220,000–$330,000 per year, plus potential equity and bonus or commission incentives.

Company

hirify.global develops AI-first Customer Experience Automation and Contact Center as a Service solutions for enterprise customers.

What you will do

• Lead, coach, mentor, recruit, and onboard a high-performing team of solution engineers.
• Drive scalable pre-sales motions and establish repeatable methodologies for the Financial Services and Insurance segment.
• Partner with Sales, Account Executives, Customer Success, Product, Engineering, and Professional Services on pipeline strategy, customer feedback, implementations, and outcomes.
• Define team KPIs, forecast accuracy, and performance metrics while improving team effectiveness through data.
• Participate in forecast calls, identify technical deal risks, and develop mitigation strategies with Sales.
• Build trust with client leadership, manage escalations, and remove obstacles to long-term customer success.

Requirements

• 7+ years of Solution Engineering or Pre-Sales experience, including 3–5+ years of people management.
• Deep Financial Services and Insurance expertise with experience in complex enterprise deals, procurement cycles, and regulatory standards such as PCI-DSS, SOC 2, FINRA, and HIPAA.
• Hands-on experience with AI-powered SaaS solutions and strong technical acumen for engaging technical and non-technical audiences.
• Experience building high-performing teams and repeatable sales engineering processes.
• Excellent communication, executive presence, consulting skills, and escalation management abilities.
• Experience in Contact Center, CCaaS, or CX technology is preferred.

Culture & Benefits

• Customer-obsessed, inclusive culture focused on empathy, trust, transparency, and diverse perspectives.
• Medical, dental, vision, life, disability insurance, and an Employee Assistance Program.
• 401(k) retirement plan.
• Uncapped paid time off for exempt employees or accrual-based time off for non-exempt employees, subject to approval and business needs.
• 14 paid holidays each year.

Hiring process

• Apply online.
• The application window is expected to close at least five days after the posting date.