6 дней назад
Senior Team Leader (Telesales)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Team Leader (Telesales): Leading and developing a SOHO telesales team that retains, grows, and migrates small-business customers to Vodafone with an accent on sales performance, pipeline management, customer experience, and inclusive coaching. Focus on forecasting, KPI improvement, cross-functional staffing coordination, and guiding the team through business transformation.
Location: Glasgow, United Kingdom; hybrid working with office attendance 2–3 days per week and at least 8 days per month
Salary: Excellent basic salary plus bonus and benefits
Company
Three is building a UK mobile network and provides connectivity, 5G, AI, and Internet of Things services to businesses and communities.
What you will do
- Lead, coach, and develop a SOHO telesales team serving customers with fewer than 10 employees.
- Drive customer retention, growth, migration from Three to , sales targets, revenue growth, and operational KPIs.
- Manage the sales pipeline, forecasting, sales-cycle execution, and commercial outcomes.
- Monitor performance, identify improvement opportunities, and implement coaching and development plans.
- Collaborate with Planning, Sales Operations, and other stakeholders to maintain staffing levels and customer experience.
- Support new propositions, trading priorities, process improvements, and team communication during periods of change.
Requirements
- Experience leading sales teams in a fast-paced telesales or contact-center environment.
- Strong pipeline management, forecasting, coaching, communication, and influencing skills.
- Demonstrable success against sales, margin, and retention targets.
- Commercial awareness and understanding of telecoms products, services, and customer needs.
- Experience leading through change and influencing cross-functionally without authority.
- Experience with CRM systems and performance management tools.
Culture & Benefits
- Hybrid working with flexibility to agree specific office expectations with the line manager.
- Bonus, up to 28 days of annual leave plus bank holidays, and paid charity-work time.
- Flexible benefits including discounts, vouchers, pension provisions, and family benefits.
- Learning tools, career development support, and parental leave policies.
- Employment is subject to criminal and financial background checks to meet Financial Conduct Authority standards.
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