Case Manager/PAP (Medtech)

Location: Jacksonville, Florida, United States

Salary: $80,444–$108,836 annually

Company

hirify.global is a biotechnology company developing, manufacturing, and delivering medicines across oncology, inflammation, general medicine, and rare disease.

What you will do

• Support patients and healthcare professionals in accessing therapies through hirify.global’s patient support programs.
• Verify patient benefits and assist with copay, prior authorization, reimbursement, and financial assistance issues.
• Handle inbound and outbound calls from patients and healthcare professional offices while maintaining accurate system records.
• Work with commercial and government payors, pharmacies, and other stakeholders to expedite therapy access.
• Compile and analyze reimbursement trend data to support continuous improvement.
• Follow government regulations, company policies, and standard operating procedures.

Requirements

• Master’s degree, or a bachelor’s degree plus 2 years of customer service or call center experience.
• Alternatively, an associate’s degree plus 6 years of customer service or call center experience, or a high school diploma/GED plus 8 years of such experience.
• At least 6 months of experience working for AS+ or Tezspire Together HUB.
• Strong communication, attention to detail, prioritization, follow-through, and problem-solving skills.
• Experience with Microsoft Office and the ability to maintain high data integrity across supporting technologies.
• Knowledge of pharmacy operations, medical claims, accounting principles, or healthcare administration is relevant to the role.

Nice to have

• Experience in a regulatory environment and with timely adverse event reporting.
• Experience working with commercial and government payors or interacting with pharmacies.
• Knowledge of ICD-9 and ICD-10 claims coding.
• Experience identifying trends or gaps across people, processes, or systems.

Culture & Benefits

• Comprehensive health, dental, vision, life, disability, and flexible spending benefits.
• Retirement and savings plan with company contributions.
• Annual discretionary bonus program and stock-based long-term incentives.
• Paid time-off plans and career development opportunities.
• Flexible work models, including remote and hybrid arrangements, where possible.