Practice Coordinator II

Location: Methuen, Massachusetts, United States; 100% onsite

Salary: $49,000–$61,800 per year

Company

hirify.global is a cancer research and patient care organization focused on advancing treatment, educating physician-researchers, and providing comprehensive care.

What you will do

• Schedule appointments ranging from single-provider visits to complex multi-specialist care plans.
• Perform front-desk check-in and check-out, patient registration, demographic updates, insurance verification, and clinical intake.
• Manage referrals, medical records requests, prior authorizations, and coordination with the main campus and outside providers.
• Answer and triage patient, family, and provider calls while directing patient flow and escalating emergencies appropriately.
• Maintain provider schedules, patient databases, alerts, billing-related processes, forms, reports, and administrative records.
• Support patient navigation, financial counseling referrals, clinical systems training, and coordination of care services.

Requirements

• Associate degree; three years of equivalent experience may substitute. Bachelor’s degree preferred.
• Three years of experience in a medical or customer service setting.
• Knowledge of medical terminology and insurance plans.
• Experience or demonstrated ability to perform complex scheduling and prepare administrative reports and correspondence.
• Strong verbal and written communication, computer, customer service, multitasking, and problem-solving skills.
• Ability to use DFCI and local hospital systems, including Epic and Meditech.

Culture & Benefits

• Work in an inclusive, diverse, and equitable patient-care environment.
• Support a mission focused on reducing the burden of cancer and improving public health.
• Collaborate with Harvard Medical School-affiliated hospitals and other healthcare partners.
• Employment is based at the Methuen cancer center in a fully onsite setting.