Patient Care Coordinator (Healthcare)

Location: Remote - United States

Salary: $21 per hour

Company

hirify.global is building a technology and clinical services platform for preventive, connected healthcare delivered through in-home and virtual care.

What you will do

• Conduct high-volume outbound calls to communicate lab results, follow-up instructions, and next steps within defined SLAs.
• Provide clinical and administrative support before, during, and after in-home patient visits.
• Validate labs and documentation, upload clinical records, and track lab results and imaging reports.
• Coordinate updates and follow-ups between patients, providers, health systems, health plans, and internal teams.
• Maintain provider directories and medical records while ensuring confidentiality and HIPAA compliance.
• Identify workflow gaps, support process improvements, and adapt to changing SOPs and tools.

Requirements

• At least 1 year of experience in a clinical healthcare environment.
• Working knowledge of HIPAA, patient privacy standards, and medical terminology.
• Experience communicating with doctors’ offices, hospitals, labs, and clinics by phone and email.
• Experience with EHR systems and healthcare software.
• Fluency with Mac OS, Slack, Google Workspace, Zoom, and ticketing systems while working across multiple systems.
• Strong organization, written communication, attention to detail, and ability to handle high-volume patient calls and sensitive clinical information.

Nice to have

• Experience with EMR systems, especially Elation.
• Experience with Zendesk or similar ticketing systems.
• Experience with results delivery, clinical workflows, and documentation requirements.
• Experience in a fast-paced startup, on-demand service, or scaling healthcare environment.

Culture & Benefits

• Temporary full-time position through December 31, 2026.
• Fast-paced, evolving work environment with changing workflows and priorities.
• Collaboration across clinical and operational teams.
• Focus on patient-centered care, continuous improvement, and process ownership.