Marketing Service Representative (Account Manager) - San Antonio, TX

Location: San Antonio, Texas, United States; hybrid schedule with at least three office days per week for flex employees.

Base pay: $63,300–$114,300 annually, plus eligibility for an annual incentive bonus.

Company

hirify.global provides health insurance products and services and supports employer health plans, customers, and brokers.

What you will do

• Serve as the primary contact for assigned customers and brokers.
• Manage daily account servicing, inquiries, customer communications, and documentation.
• Support account retention, renewals, enrollments, and new account implementations.
• Coordinate with sales and internal teams to resolve complex service issues and improve customer satisfaction.
• Facilitate customer meetings, enrollment sessions, and benefit education activities.
• Analyze account data, prepare reports, recommend solutions, and support retention and operational improvement initiatives.

Requirements

• At least 2 years of experience as a health care management Marketing Service Representative, or 5 years combining sales, marketing, and health insurance experience involving health care service processing and coordination.
• Knowledge of group health products, benefit comparisons, and implementation processes.
• Possess Life and Health State Health Insurance Licenses, or obtain the required licenses for the state of operations within 90 days of starting.
• Strong interpersonal, analytical, decision-making, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to work in the San Antonio office at least three days per week under the flex work arrangement.

Nice to have

• Associate or bachelor's degree.
• Experience with sales databases.

Culture & Benefits

• Professional development plans and career growth support.
• Health and wellness benefits, 401(k) savings plan, and pension plan.
• Paid time off, paid parental leave, paid holidays, disability insurance, and supplemental life insurance.
• Employee assistance program and tuition reimbursement.
• Equal opportunity, drug-free, and smoke-free workplace.