Customer Success Manager (Healthcare)

Location: United States; candidates in the Midwestern to Eastern regions are prioritized. NRC Health is not hiring in Delaware, Hawaii, Maryland, New Jersey, Rhode Island, or Washington, D.C. Travel of up to 30% is required.

Salary: $70,000–$120,000 base salary per year, excluding fringe benefits and potential bonuses.

Company

Healthcare-focused organization helping healthcare customers understand how their organizations are experienced by the people they serve.

What you will do

• Build and maintain customer relationships that support portfolio development, expansion, retention, and loyalty.
• Partner with healthcare organizations to deliver solutions for understanding patient and community experiences.
• Develop and facilitate customer success plans with Growth Team members.
• Collaborate with multiple customer decision-makers and apply knowledge of the healthcare industry and available solutions.
• Participate in solution and industry training and develop expertise through continuous learning.

Requirements

• Bachelor’s degree.
• Excellent verbal, written, interpersonal, presentation, and facilitation skills.
• Demonstrated interest in and aptitude for customer service and sales.
• Strong critical thinking, conceptual ability, organization, prioritization, attention to detail, accuracy, and follow-through.
• Microsoft Word, Excel, and Outlook proficiency.
• Valid driver’s license and ability to travel up to 30%.

Nice to have

• Healthcare experience.
• Experience with a CRM system.

Culture & Benefits

• Purpose-driven work supporting healthcare partners, communities, and the healthcare industry.
• Paid volunteer time off and opportunities for continuous learning and career development.
• My Time Off, described as unlimited vacation, plus up to 12 weeks of paid parental and emergency leave.
• Comprehensive insurance, wellness programs, and complimentary lifestyle and financial coaching.
• Virtual events and company gatherings.