One Stop Operator

Location: Oklahoma City, Oklahoma, USA; office location in Central, Oklahoma. The position requires 50% travel.

Salary: $60,000–$64,000 annually.

Company

hirify.global provides workforce training, consulting, program management, and administrative services for job seekers, employers, and public workforce programs.

What you will do

• Lead, coach, and develop Workforce Center and Community Engagement teams.
• Manage daily American Job Center operations, customer flow, triage, referrals, and service standards.
• Coordinate with board staff, workforce partners, employers, community organizations, and supportive service providers.
• Oversee outreach, events, trainings, pop-up services, computer lab coverage, phone routing, and customer support operations.
• Monitor performance, contract deliverables, funding requirements, and compliance with federal, state, and local regulations.
• Facilitate operations meetings and develop strategies to improve service delivery efficiency and effectiveness.

Requirements

• Bachelor’s degree in Business Administration, Psychology, Social Services, or a related field, or equivalent experience.
• At least five years of service-industry experience, including at least three years in supervisory and operations management roles.
• Experience with customer service best practices, performance management, project management, organization, problem-solving, and data analysis.
• Strong written, verbal, interpersonal, and technical communication skills, including proficiency with Microsoft Office Suite.
• Valid driver’s license and adequate vehicle insurance coverage.
• Ability to work in Central Oklahoma and travel 50% as required.

Culture & Benefits

• Human-centered workforce services focused on job seekers, employers, and community outcomes.
• Work with workforce centers, public programs, partner organizations, and community stakeholders.
• Exposure to technology including AI interview tools, virtual reality career exploration, and predictive analytics.
• Equal opportunity workplace committed to professional growth, inclusion, and access to resources.