Service Manager (IT Services)

Location: Atlanta, GA; the role also includes travel to customer locations as needed. The listing also references Montgomery.

Salary: $60,000–$85,000 per year, based on experience and qualifications.

Company

hirify.global provides technology solutions, products, and services focused on helping customers make their processes more efficient and cost-effective.

What you will do

• Lead daily service operations and ensure customer requests, tickets, escalations, and service needs are handled efficiently.
• Direct field technicians, support technicians, and other service personnel, including scheduling assignments, priorities, and customer site visits.
• Act as an escalation point for complex technical and customer service issues and help identify practical solutions.
• Monitor technician performance, productivity, documentation, service quality, and adherence to procedures.
• Coordinate with customers, vendors, technology partners, project staff, and company leadership.
• Support technology installations, upgrades, deployments, service projects, hiring, onboarding, training, and process improvement.

Requirements

• At least 5 years of experience in IT, technology services, field services, technical support, systems administration, or a related technical field.
• Broad knowledge of IT support, Microsoft 365, Windows, networking, hardware and software troubleshooting, structured cabling, security cameras, access control, audiovisual technology, deployments, asset management, and service management systems.
• Experience coordinating multiple technicians, customer requests, or service projects.
• Strong troubleshooting, organization, communication, prioritization, and customer service skills.
• Ability to coach technical staff, hold team members accountable, and communicate technical issues to technical and non-technical audiences.
• Valid driver's license and ability to travel to customer locations as needed.

Nice to have

• Experience supervising, coordinating, mentoring, or leading technical employees.
• Experience with educational, government, or commercial customers.
• CompTIA A+, Network+, or Security+ certifications.
• Microsoft, networking, manufacturer, security camera, access control, or audiovisual certifications.

Culture & Benefits

• Hands-on technical and operational leadership role with direct customer and field-service involvement.
• 401(k) and 401(k) matching.
• Paid time off and employee discounts.
• Opportunity to improve service delivery, technology processes, and customer outcomes.