Specialist - Direct Bill (Insurance Accounting)

Location: On-site at 100 Ottawa Ave SW, Grand Rapids, Michigan, United States

Company

hirify.global is an insurance company focused on delivering operational, accounting, and financial services while supporting its communities.

What you will do

• Serve as the primary onshore escalation point for Operations and offshore delivery teams, owning complex issues through resolution.
• Coordinate with offshore leads, Operations, Growth, Accounting, and Finance teams to improve service delivery and maintain strong working relationships.
• Ensure accurate and timely processing of carrier invoices and payments, including regular quality audits against service-level expectations.
• Maintain accounting policies, procedures, and controls in compliance with industry regulations and company guidelines.
• Identify financial risks, recommend solutions, and support process improvements, documentation, training, and knowledge sharing.
• Participate in special projects and UAT for system enhancements or process changes.

Requirements

• Strong understanding of Direct Bill operations and insurance accounting processes.
• 3–5+ years of insurance accounting experience in Direct Bill.
• Demonstrated proficiency with Applied Epic and agency management system software.
• Strong analytical, problem-solving, organizational, communication, and decision-making skills.
• Proficiency with Microsoft Office applications and the ability to work independently and collaboratively.
• Bachelor’s degree in accounting, finance, or a related field preferred.

Nice to have

• Familiarity with Lean, Six Sigma, automation, or other process improvement methodologies.

Culture & Benefits

• On-site collaboration supporting team leadership and cross-functional partnerships.
• Medical, dental, vision, life, and disability insurance, along with fertility and wellness resources.
• Paid time off, holidays, paid sick time, an Employee Assistance Program, and Calm app access.
• 401(k) plan with immediate vesting, HSA and FSA options, commuter benefits, and employee discounts.
• Paid maternity and paternity leave, legal plan options, and pet insurance.