Account Operations Specialist (Insurance)

Location: Remote - Pennsylvania; the role is associated with Newtown Square, PA.

Company

Brown & Brown provides insurance distribution and specialty insurance solutions through One80 Intermediaries and the broader Arrowhead Intermediaries platform.

What you will do

• Prepare and distribute Explanation of Reimbursements to brokers, third-party administrators, and employer groups.
• Coordinate claim reimbursement processing, including ACH authorization forms and special handling requests.
• Maintain contact records, premium billing information, electronic records, and processing logs in internal systems.
• Support accounting operations by coordinating commission ACH forms and producer W9 documentation.
• Track compliance requirements, escalate missing documentation, and coordinate updates between Accounting, Claims, and Operations.
• Follow HIPAA, data security standards, and internal operational procedures.

Requirements

• High school diploma required; an associate or bachelor’s degree is preferred.
• 0–2 years of administrative, insurance, accounting, or financial services experience.
• Strong attention to detail, accuracy, and ability to manage multiple deadlines.
• Professional written and verbal communication skills.
• Basic understanding of financial transactions and documentation.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Nice to have

• Insurance or healthcare industry experience.
• Associate or bachelor’s degree.

Culture & Benefits

• Meritocratic culture focused on initiative and customer outcomes.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and partner discounts.