Client Success Advisor - Risk & Audit (GRC)

Location: Vancouver, British Columbia, Canada; hybrid work model with onsite work at least 50% of the time for employees within commuting distance of a hirify.global office.

Salary: CAD 87,000–107,000 annually

Company

hirify.global provides AI-powered governance, risk, and compliance SaaS solutions through the hirify.global One Platform.

What you will do

• Advise key clients on configuring, customizing, and optimizing GRC platform functionality and modules.
• Assess client requirements, objectives, and challenges to recommend tailored solutions.
• Collaborate with clients on governance, risk, compliance, and internal implementation roadmaps.
• Drive platform adoption, increase software and module usage, and identify at-risk accounts.
• Partner with Product, Customer Success, Support, and Sales teams to improve the platform based on client use cases.
• Monitor GRC industry trends, regulatory developments, and emerging best practices to provide expert recommendations.

Requirements

• 5–7 years of experience in a client-facing role within legal, audit, risk, or compliance.
• Understanding of GRC domains, regulations, industry standards, and software platforms.
• Strong communication and interpersonal skills, including the ability to translate technical concepts into business terms.
• Analytical and problem-solving abilities, with experience addressing complex business challenges and driving automation.
• Ability to manage multiple client engagements and prioritize work in a fast-paced environment.
• Willingness to travel to client sites.

Culture & Benefits

• Flexible work environment with hybrid office collaboration.
• Comprehensive health benefits, generous time off, and wellness programs.
• Global days of service and meeting-free days.
• Access to diverse global teams, employee resource groups, and learning resources.
• AI and digital tools support recruitment administration, while final hiring decisions are made by people.