Associate Renewals Manager (SaaS)

Location: Remote in Canada or the United States

Salary: $53,760–$105,000 USD annually for United States residents; sales incentive pay may be targeted at up to 100% of base salary.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Manage an assigned portfolio of customer subscription renewals and drive them to on-time closure.
• Conduct consultative customer conversations to understand product usage, future needs, and potential expansion opportunities.
• Prepare accurate renewal quotes, order forms, and related documentation, including expansions involving additional seats, tiers, or modules.
• Review usage trends, contract terms, pricing, and renewal risks, escalating unusual or complex situations when needed.
• Collaborate with Sales, Customer Success, Finance, Legal, and renewal colleagues to resolve blockers and support customer retention.
• Maintain accurate CRM and renewal-system records for forecasting and reporting.

Requirements

• Ability to execute basic renewal processes independently and familiarity with more advanced scenarios such as multi-year deals, upsell-attached renewals, and non-standard terms.
• Strong attention to detail and organizational skills while managing multiple renewals simultaneously.
• Clear written and verbal communication skills.
• Ability to follow defined processes, identify exceptions, and escalate them appropriately.
• Growth mindset, ownership, collaboration, and openness to coaching and feedback.
• Ability to travel for training, team offsites, customer meetings, and similar events.

Culture & Benefits

• All-remote, asynchronous work environment with collaboration across Sales, Customer Success, Finance, Legal, and other teams.
• Flexible paid time off and parental leave.
• Health, financial, and well-being benefits, including home-office support.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund and Team Member Resource Groups.
• AI is expected to be used as a daily productivity multiplier.