Senior Strategic Account Manager - Workleap

Location: Remote in Canada, with access to the Montreal office and in-person gatherings twice a year.

Base salary: CAD 100,000–120,000 per year; OTE: CAD 170,000–200,000 per year.

Company

hirify.global is a Montreal-based software company building products including hirify.global Agent and ShareGate for managers, employee experience, and Microsoft 365 migration and governance.

What you will do

• Own complex mid-market and enterprise accounts, creating quarterly account plans and developing multi-threaded stakeholder relationships.
• Lead renewal negotiations and pricing migration discussions through procurement and legal processes.
• Drive expansion by using usage data and outcome metrics to build customer ROI cases.
• Manage executive escalations, account risks, save plans, and internal alignment.
• Use Claude, ChatGPT, or equivalent AI tools daily for account research, meeting preparation, and renewal strategy.
• Maintain CRM as a live source of portfolio status and model strong account management practices for junior colleagues.

Requirements

• 4+ years of experience in SaaS account management or customer success.
• Direct experience managing enterprise or upper mid-market accounts and complex renewals involving procurement and legal stakeholders.
• Track record of meeting or exceeding NRR targets.
• Experience managing executive stakeholders through multi-threaded customer relationships.
• Rigorous CRM discipline and daily use of AI tools for preparation, research, and synthesis.
• Written and spoken French-English bilingual proficiency and the ability to work from Canada.

Nice to have

• SaaS HR technology experience or familiarity with HR, People Operations, and C-suite buyers.
• Experience managing pricing migrations or major packaging changes for existing customers.

Culture & Benefits

• Structured, systems-oriented AM/CSM environment with autonomy and strong operational rigor.
• Cross-functional collaboration with Product, Finance, and Legal.
• Long-term incentive plan and participation in hirify.global's growth.
• RRSP, family health insurance, telemedicine, and annual wellness budget.
• Flexible vacation policy, remote work, and Claude access for everyone.

Hiring process

• Recruiter call followed by a virtual interview with the hiring manager.
• Take-home case study followed by a discussion with future colleagues.
• AI may support parts of the process, while hiring decisions remain human.