Customer Success Manager - Corporate (Legal Tech)

Location: Hybrid, based in Holmdel, NJ; Chicago, IL; or Toronto, ON, with at least 3 days per week in the office

Base salary: $60,000–$78,000 USD per year, plus performance-based variable compensation.

Company

hirify.global builds AI-powered legal technology and software used by law firms and legal professionals worldwide.

What you will do

• Guide small and mid-sized law firms through onboarding and create success plans aligned with their goals.
• Analyze product usage data, identify risks, and take proactive action to support renewals.
• Identify opportunities to expand product adoption and address emerging customer business needs.
• Represent customer needs internally and keep stakeholders aligned on current success plans.
• Lead onboarding milestones and business review presentations.
• Share customer insights and success stories with Sales, Product, and Marketing.

Requirements

• Passion for customer success and delivering high-quality customer outcomes.
• Strong presentation, oral, and written communication skills.
• Ability to listen, empathize, and understand professional services clients.
• Adaptability and inquisitive thinking in a fast-changing environment.
• Ability to work from the Holmdel, Chicago, or Toronto office at least 3 days per week.

Culture & Benefits

• Collaborative environment focused on support, integrity, and cross-functional partnership.
• Opportunity to work with teams around the world on complex customer challenges.
• Career development, visibility, and meaningful stretch opportunities.
• Work at the intersection of legal technology, customer outcomes, and AI-driven innovation.
• Health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs, subject to eligibility.