IT Support Engineer (AI)

Location: 's-Hertogenbosch, Netherlands; onsite attendance required at least 4 days per week, with occasional travel to regional offices.

Company

hirify.global develops enterprise software solutions powered by AI for customers worldwide and operates as a large international organization.

What you will do

• Provide advanced technical support across Windows, macOS, iOS, Android, and related enterprise applications.
• Own complex escalations involving Apple hardware, macOS deployment, configuration, patching, security, and troubleshooting.
• Manage and optimize Mac fleets using Jamf Pro, Apple Business Manager, Apple Push Notification service, and Intune.
• Support video conferencing, network connectivity, meeting spaces, and shared office technologies.
• Use AI assistants, copilots, intelligent diagnostics, and workflow automation to improve service delivery.
• Represent IT in infrastructure projects, maintain documentation, and mentor junior support staff.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• Strong professional IT support experience across onsite and remote environments, including enterprise macOS support.
• Advanced proficiency with Windows and mobile platforms, plus hands-on experience with Jamf Pro and cross-platform MDM.
• Experience with AI-driven support applications and workflow automation tools such as Power Automate, Power Platform, ServiceNow workflows, or PowerShell.
• Familiarity with ITIL service management, compliance practices, global support, and cross-time-zone collaboration.
• Proficient English is required.

Nice to have

• Apple certifications such as ACSP or ACiT.
• Microsoft Modern Desktop or ITIL Foundation certification.

Culture & Benefits

• International and diverse working environment with cross-regional collaboration.
• Balance of onsite and remote work within the role’s required office presence.
• Opportunities to contribute to AI adoption, sustainability, and continual service improvement.
• In-person collaboration focused on innovation, connection, and knowledge sharing.