IT Operations Specialist

Location: Hybrid, with onsite support in Amsterdam and remote support globally

Company

hirify.global is a fast-growing healthcare technology and education scale-up helping hospitals improve perioperative team knowledge, learning, and operational performance.

What you will do

• Provide Level 1 and Level 2 onsite IT support in Amsterdam and remote support for hardware, software, accounts, SaaS, and network issues.
• Administer Google Workspace and business applications, including accounts, permissions, settings, onboarding, and offboarding.
• Deploy software and updates, manage encryption and endpoint protection across Windows and macOS devices, and maintain asset records.
• Create and improve practical IT procedures for onboarding, access reviews, asset management, vendor reviews, and change management.
• Coordinate ISO 27001 evidence collection, control monitoring, audit requests, and remediation actions using Vanta.
• Support future SOC 2 and HIPAA initiatives through gap assessments, process development, and implementation of agreed controls.

Requirements

• At least 3 years of experience in IT support, IT operations, or a similar role.
• Strong troubleshooting experience across Windows and macOS, with a service-focused approach.
• Experience administering Google Workspace or a similar cloud productivity platform and managing devices through RMM or MDM tools.
• Hands-on experience with ISO 27001, SOC 2, or a comparable security compliance framework, including controls, evidence, and audit preparation.
• Ability to create and improve IT processes, identify gaps, and independently drive agreed improvements to completion.
• Clear written and spoken English is required, along with strong organisation, judgement, and cross-team collaboration skills.

Nice to have

• Experience with Vanta or a similar compliance management platform.
• Familiarity with HIPAA in a healthcare technology environment.
• Experience with scripting and workflow automation.
• Experience working in a scale-up environment.
• Experience in healthcare technology or healthcare services.

Culture & Benefits

• Part-time schedule of 20–24 hours per week within an international healthcare technology and education team.
• Professional development, continuous learning, training, and career growth opportunities.
• Competitive compensation with an attractive bonus scheme.
• Pension plan, commuting allowance, and access to OpenUp.
• Laptop, home office equipment, regular team activities, knowledge-sharing sessions, and social events.
• Diverse and inclusive workplace focused on collaboration, learning, impact, and quality.