IT Operations Engineer (AI)

Location: Hybrid working setup with one day per week in Utrecht, Netherlands

Company

hirify.global is a fast-growing FinTech SaaS company that provides account verification services to banks and organizations to prevent fraud and misdirected payments.

What you will do

• Onboard and off-board employees by configuring Apple hardware and access to internal systems including Atlassian, Google Workspace, GitHub, and AWS.
• Manage macOS and iOS devices with MDM tools such as Jamf, Kandji, or Mosyle, including enrollment, software deployment, and self-service applications.
• Provide Tier 1 support for hardware, software, connectivity, macOS, iOS, and Google Workspace issues through ticketing systems, chat, and in-person support.
• Monitor system usage, security threats, and accessibility while diagnosing device and application issues.
• Support departments with Gemini, ChatGPT, NotebookLM, and other GenAI tools.
• Evaluate and implement AI integrations with tools such as Jira/Rovo, Slack, Zoom, and HubSpot in collaboration with the Security team.

Requirements

• Approximately 4 years of experience in IT support.
• Experience troubleshooting macOS and iOS, including Apple device administration with Jamf and Apple Business Manager.
• Strong familiarity with Google Workspace from a user or basic administrator perspective.
• Proficiency with Jira Service Management, Zendesk, or a similar enterprise ticketing platform.
• Logical troubleshooting skills, ownership of workflows, and a proactive approach to finding solutions.

Culture & Benefits

• Hybrid work with one day per week in Utrecht.
• Competitive salary and an 8% personal benefits budget that can be used for training, additional time off, or salary.
• 25 holidays, pension plan, and covered travel costs through an NS Business Card.
• MacBook Pro, iPhone, and required technology provided.
• Ownership, innovation, autonomy, flat organization, and a diverse team representing more than 35 nationalities.
• Friday drinks, offsites, and quarterly company meetups.