IT Front Office Coordinator

Location: Petten, Netherlands; onsite

Company

hirify.global delivers responsible digitalisation and technology solutions for EU institutions and public and private organisations across Europe.

What you will do

• Manage first- and second-level troubleshooting and problem resolution.
• Handle support tickets and escalations in line with contractual SLA requirements.
• Coordinate the front-office support team and redistribute workload when needed.
• Organise IT logistics, stock, inventory, onboarding and offboarding equipment deployment, and shipping.
• Perform network patching and device management.

Requirements

• At least 4 years of experience in a similar IT support role and an IT or informatics educational background.
• Hands-on experience troubleshooting, configuring, and repairing laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux.
• Experience installing, testing, and troubleshooting routers, switches, firewalls, Wi-Fi, and physical cabling.
• Experience managing inventory, equipment deployment, stock orders, device declassification, and shipping.
• Experience resolving second- and third-level incidents in ServiceNow and monitoring strict SLA compliance.
• Fluent English and Dutch, written and spoken, are required; a clean criminal record is also required.

Nice to have

• French or another European language.

Culture & Benefits

• Modern working environment and multicultural collaboration.
• Competitive compensation and benefits package.
• Hospitalization plan.
• Continuous learning through Udemy for Business and ad-hoc training.
• Personalised development plan for targeted career growth.