JD Change Management (ITIL)

Location: Avenida Paseo de la Reforma 505, Torre Mayor, 06500 Mexico City, Mexico; hybrid work with at least three days per week in the office.

Company

Marsh is a global risk, reinsurance, capital, people and investments, and management consulting company serving clients in 130 countries.

What you will do

• Manage the end-to-end change management lifecycle from initiation through closure.
• Review and validate change requests for completeness and compliance.
• Manage queues for database-related change requests using domain knowledge to move changes efficiently through their lifecycle.
• Facilitate communication about changes and change reviews among involved teams and requesters.
• Prepare and maintain change management reports.
• Ensure changes are categorized, prioritized, scheduled, and governed appropriately while supporting other IT Service Management areas.

Requirements

• At least 3 years of experience working with ITIL change management processes.
• ITIL Foundation certification.
• Exposure to ITIL Service Management or similar processes and methodologies.
• Good experience supporting applications, databases, or other application-related technologies.

Nice to have

• Experience with databases.
• Strong analytical and problem-solving skills.
• Good communication and writing skills.

Culture & Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Inclusive and collaborative culture with opportunities to create solutions and have an impact on colleagues, clients, and communities.
• Career opportunities, benefits, and rewards supporting employee well-being.
• Hybrid work combining remote flexibility with collaboration, connections, and professional development in the office.
• At least three days per week in the local office or working onsite with clients; office-based teams have at least one weekly anchor day.