New Patient Coordinator I

Location: Brookline, Massachusetts, United States; hybrid work with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global conducts cancer research and provides comprehensive patient care, education, and public health programs in partnership with Harvard Medical School-affiliated hospitals.

What you will do

• Coordinate new patient scheduling, intake, referrals, appointment changes, and visits involving multiple care providers.
• Answer incoming calls, emails, and referral requests while collecting detailed clinical information.
• Triage questions and issues, resolve requests in real time, and escalate matters appropriately.
• Recognize emergencies and route calls according to telephone triage guidelines and standard procedures.
• Organize medical records, tissue receipt, appointment packets, materials requests, and electronic medical record portal enrollment.
• Collaborate with clinical practitioners and the New Patient Coordinator team to support continuity of care and service-level targets.

Requirements

• Up to 1 year of healthcare and/or customer service experience preferred.
• Bachelor’s degree in health administration or a related field preferred.
• Excellent communication, organizational, customer service, and telephone etiquette skills.
• Strong attention to detail, multitasking, and on-the-spot problem-solving abilities.
• Ability to learn and implement new concepts and process changes quickly.
• PC proficiency required.

Culture & Benefits

• Hybrid work arrangement with regular onsite presence.
• Work in an inclusive, diverse, and equitable patient-care environment.
• Support adult patients, families, physicians, nurses, and other care providers.
• Contribute to cancer research, clinical care, education, and public health initiatives.