Access Center Coordinator (Healthcare)

Location: Nashua, New Hampshire; 100% telephone- and system-based work with no face-to-face interaction, and off-site work permitted as approved by a supervisor.

Company

hirify.global provides hospital, primary care, specialty, diagnostic, and coordinated patient services through Southern New Hampshire Health and Foundation Medical Partners.

What you will do

• Register new patients and schedule appointments across multiple practices, specialties, and departments.
• Answer and triage incoming calls and online care requests, provide customer service, transcribe messages, and coordinate follow-up actions.
• Enter demographic, medical, financial, and referral information accurately into EPIC.
• Support prior authorizations, identify payer issues, and collaborate with clinical nurses on authorization barriers and appeals.
• Provide practice and hospital information, arrange interpreter services, obtain clinical records, and answer insurance and access questions.
• Protect confidential data under HIPAA requirements and assist with operational tasks, including training new employees.

Requirements

• At least two years of experience in a medical office, healthcare administrative support, or contact center environment.
• Direct customer service experience, strong communication, organizational, interpersonal, and problem-solving skills.
• High school diploma or equivalent required; an Associate degree is preferred.
• Basic computer proficiency, including Microsoft Office, and strong data entry skills.
• General knowledge of referral triage; prior EPIC experience is highly preferred.
• Ability to manage high call volumes, multitask under deadlines, and handle sensitive confidential information appropriately.

Culture & Benefits

• Monday through Friday schedule, 8:30 a.m. to 5:00 p.m.
• Health, dental, prescription, and vision coverage for full-time and part-time employees.
• Short-term and long-term disability, life, and pet insurance.
• Tuition reimbursement and a Nursing Student Loan Paydown Program.
• 403(b) retirement savings plan and continuous earned-time accrual.