Customer Support Analyst (Commodity Trading Software)

Location: Remote from the Netherlands

Company

Develops and supports Agiblocks, a Commodity Trade and Risk Management platform for clients in the commodity trading industry.

What you will do

• Provide first-line support to users of the Agiblocks CTRM platform.
• Investigate and resolve functional and technical issues, from how-to questions to complex data-flow challenges.
• Manage support tickets, follow up on incidents, and ensure timely resolution.
• Collaborate with consultants to configure customer environments and support onboarding activities.
• Assist with training sessions, user documentation, Power BI reports, and MS Word templates.
• Coordinate system upgrades and deployments, identify recurring issues, and suggest product improvements.

Requirements

• Ability to become proficient in the Agiblocks Trade and Risk Management software system.
• Capability to troubleshoot functional and technical customer issues.
• Ability to work with incident management and time-tracking tools.
• Willingness to learn commodity trade management and the Agiblocks CTRM application.

Culture & Benefits

• Full-time regular employment.
• Training in commodity trade management and the Agiblocks CTRM system.
• Potential career progression into a Consulting position.
• Work with global clients in a dynamic customer-support environment.