Field Service Engineer (Life Science Instrumentation)

Location: Must reside within a 50-mile radius of New York City and support a multistate territory across New York City and the Northeastern U.S. The role requires on-site customer visits, daily and overnight travel, occasional weekend travel, and the ability to travel throughout the U.S. Travel may reach 50% or more.

Salary: $51.74–$80.84 per hour, plus eligibility for bonus, stock, and benefits.

Company

hirify.global provides life science, diagnostic, and applied laboratory instruments, services, consumables, applications, and technical expertise.

What you will do

• Install, implement, maintain, upgrade, and repair hirify.global and third-party laboratory systems.
• Troubleshoot hardware, software, networking, operating systems, system configurations, and performance issues.
• Respond to service requests, perform preventive maintenance and emergency repairs, and communicate with customers throughout the service process.
• Advise customers on maintenance and configuration best practices and train customers and fellow engineers on equipment operation.
• Collaborate with managers, sales teams, Product Specialists, manufacturing teams, and OEM vendors on service delivery and performance anomalies.
• Document service activities, time, and expenses in SAP and support complaint handling and quality systems.

Requirements

• Residence within a 50-mile radius of New York City and availability for U.S. territory travel are required.
• High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field.
• At least 4 years of experience in a similar role or as an end user of clinical or analytical instrumentation in regulated laboratory environments.
• Hands-on experience maintaining, troubleshooting, and repairing instrumentation.
• Strong problem-solving and communication skills, computer proficiency, and the ability to analyze data in Excel, including pivot tables.
• Customer and vendor credentialing requirements must be met, including identification, certifications, and health and safety protocols where applicable.

Nice to have

• Bachelor’s or Master’s degree in Chemistry, Biochemistry, Biotechnology, or a related science field.
• Familiarity with hirify.global biopsy tissue stainers.
• Relevant military experience, including listed MOS/AFSC backgrounds.

Culture & Benefits

• Full-time daytime schedule with an option to work remotely where compatible with field responsibilities.
• Company car or reimbursement for personal vehicle usage in the U.S.
• Eligibility for bonus, stock, and benefits.
• Continuous learning through technical work and online training modules.
• Inclusive, merit-based workplace welcoming candidates with military experience and individuals from diverse backgrounds.