Large Format Printer Field Service Engineer

Location: All Cities, California, United States of America; on-site field service with approximately 75% travel. Relocation is not offered.

Salary: $25–$38 USD per hour for candidates in the United States.

Company

hirify.global provides large-format printing equipment and customer support services through its Global Customer Support Organization.

What you will do

• Install, train customers on, maintain, troubleshoot, and repair large-format printing equipment.
• Determine site and equipment requirements and follow project, installation, and escalation plans.
• Configure, assemble, integrate, and verify hardware, software, and network components.
• Use proactive monitoring to identify opportunities to prevent equipment problems.
• Explain installation activities and site-specific information to customers.
• Resolve customer-relations issues, clarify customer needs, and escalate problems appropriately.

Requirements

• 6–8 years of related experience in printer support, customer support, on-site support, systems, account management, or a related field.
• High school diploma, GED, higher secondary education, equivalent work experience, or demonstrated competence.
• Experience supporting printer repairs and knowledge of color management and inkjet printing technology.
• Strong mechanical, pneumatic, electrical, electronic, computer, and network skills.
• Valid driver’s license in good standing and the ability to lift, bend, and stoop during repairs.
• Ability to work on-site in California, travel approximately 75%, and support customers in the United States.

Culture & Benefits

• Customer-facing role within hirify.global’s Global Customer Support Organization.
• Training on hirify.global customer service practices and standards.
• Health, dental, vision, disability, life, and employee assistance insurance.
• Flexible spending account and generous paid time off policies.
• Paid parental leave of 4–12 weeks based on tenure and 13 paid holidays.