Mobile Network Experience Specialist (10 Month FTC)

Location: Field base role covering the North West of England; ideally based in this region. Listed sites include Bristol, Leeds, London, Liverpool and Manchester, United Kingdom.

Salary: Competitive with great benefits.

Company

hirify.global is a UK communications group operating brands including BT, EE, Openreach and Plusnet.

What you will do

• Lead investigations into complex or high-profile customer and service issues outside standard operational processes.
• Combine customer insight, network data and field testing to identify root causes and recommend lasting improvements.
• Conduct walk and drive testing, engage with customers when required, and evaluate tactical or permanent solutions.
• Support network benchmarking and test new products, services and technologies in the live network.
• Identify opportunities to improve operational processes through automation, analytics and AIOps/DDOps.
• Collaborate with Networks, business teams, managed services and external partners while sharing technical expertise.

Requirements

• Strong knowledge of mobile network technologies, protocols and service flows across RAN, Core and wider services.
• Strong understanding of RF principles, power measurements, spectrum and network analysis.
• Experience using specialist test equipment and interpreting network, device and field-testing data.
• Strong analytical, problem-solving, customer and stakeholder management skills.
• Ability to explain complex technical issues clearly, influence across organisational boundaries and manage high-profile escalations.
• Ability to work through ambiguity, balance priorities, share knowledge and coach others.

Nice to have

• Technical qualification, apprenticeship or equivalent relevant industry experience.
• Experience in a mobile network or technology-driven operational environment.
• Experience investigating complex issues and translating findings into practical improvements.
• Experience supporting change, continuous improvement or new product and service launches.

Culture & Benefits

• 10-month fixed-term contract with a 10% on-target bonus.
• BT Pension scheme with a minimum 5% employee contribution and 10% BT contribution.
• 25 days of annual leave plus bank holidays, increasing with service.
• Equal family leave, flexible benefits, healthcare, cycle-to-work and season-ticket loan options.
• Training and development opportunities, share-saving schemes and discounts on BT products and retail services.